Privacy policy

BenchTag ("we") helps independent jewelers and watch repair shops track customers' repair envelopes. This page explains what we store and why. We don't sell your data and we don't show ads.

What we store

• Your account: your email address and a securely hashed password, handled by Amazon Cognito.
• Your company's records: company name, stores, your customers and their names, phone numbers and email addresses, repair envelopes with condition notes and intake photos, trade shop send-outs, and who on your team did what.
• Page-view analytics: the page you visited, the referring site, your browser's user agent, rough location when available, and a one-way hash of your IP address that changes daily. We never store your raw IP address.
• Feedback you send us, with your email if you give it.
• Customer status links: each envelope has a private link you can send to the customer. Anyone with the link can see the item type, its status, the promised date and your shop's phone number, nothing else.
• Billing: payments are processed by Stripe. We store your Stripe customer and subscription IDs and your plan, never your card number.

Cookies

We use only first-party cookies: one to keep you signed in, and two random IDs that count visits and sessions. No third-party tracking or advertising cookies.

Who processes your data

Amazon Web Services (hosting, database, sign-in), Stripe (payments) and Resend (email). Each processes data only to provide its service to us.

How long we keep it

Your company's records stay until you delete them or ask us to close the account. Analytics are kept in aggregate form for as long as they're useful.

Your choices

You can export your envelopes, customers, send-outs and trade shops to CSV at any time. To get a copy of everything, correct something, or delete your account and company data, contact us and we'll handle it within 30 days.

Contact

Questions about privacy: use the feedback form.