For independent jewelers and watch repair shops
Jewelry repair tracking for every envelope, from the counter to the bench and back
BenchTag is jewelry repair tracking software for owner-run jewelry stores and watch repair shops. Each take-in gets a number, a condition note and photos, then you can see which jeweler or trade shop has it and when it will be ready.
Envelope #1042
At the trade shopPlatinum band, retip four prongs and resize. M. Rivera. Promised Oct 3.
Condition at intake: prong at 3 o'clock worn flat, light scratches on the shank. 3 photos.
Example record
What the counter gets asked
The three questions a repair envelope system has to answer
“Is my ring ready?”
Search the envelope number, the name or the phone number. The status, the bench jeweler and the promised date come up at the counter, with no walk to the safe.
“Was that scratch already there?”
The condition at intake is written on the envelope and photographed before the piece leaves the customer's hand. At pickup, the photo settles it.
“Where did that necklace go?”
Every piece sent to a trade shop is logged with the day it left and the day it is due back. Anything late turns red on the owner's dashboard.
Out to trade
Every piece at a trade shop, with the date it is due back
A notebook of pieces sent out only works if someone reads it. Each send-out in BenchTag has a due date, and the dashboard lists the late ones, so you call the shop before the customer calls you.
| Envelope | Piece | Trade shop | Sent | Due back |
|---|---|---|---|---|
| #1042 | Platinum band, prong retip | Ruby Stone Setting Co. | Sep 12 | Sep 26 (2 weeks late) |
| #1051 | Omega Seamaster overhaul | Hartwell Watchmakers | Sep 30 | Oct 28 |
| #1057 | 14k chain, laser weld | Ruby Stone Setting Co. | Oct 3 | Oct 10 |
Example data
A Tuesday at the counter
A platinum band and its week
9:10 am, the counter
A customer brings in a platinum band with a worn prong. You type the take-in, photograph the prong and quote the price. BenchTag numbers the envelope.
9:30 am, the bench
You assign it to Dana. It shows at the top of her list, sorted by promised date.
1:00 pm, the trade shop
Dana needs the stone reset by a specialist. She records the send-out with the shop, the day it left and the day it is due back.
Friday, the phone
The customer calls to ask. Whoever answers searches the name, sees where it is, and texts the status link.
The following Monday
The piece is back and finished. Marked ready, then marked picked up when it leaves the counter.
The owner's dashboard
What slipped, what is late and what nobody collected
Past promised date
Every envelope still at the bench or at a trade shop after the date you told the customer.
Late at the trade shop
Send-outs past their due date, oldest first, with the shop's name beside each.
Waiting to be collected
Finished pieces that have sat 30, 60 or 90 days, so you can call before it becomes a storage problem.
Who sees what
The bench jeweler never needs the customer's phone number
Owner
Every envelope in every store, trade shops, staff logins, billing.
Not for them: nothing is off limits.
Store manager
One store's envelopes, customers and send-outs, and the staff there.
Not for them: other stores, billing.
Counter staff
Take-ins, status checks, send-outs and pickups.
Not for them: deleting records, trade costs.
Bench jeweler
Only the envelopes assigned to them, with the customer's name.
Not for them: customer phone and email, other jewelers' work.
Common questions
Jewelry repair tracking, questions answered
What is jewelry repair tracking software?
It is the digital version of the numbered paper repair envelope and the notebook of pieces sent out. Each take-in becomes a record with the item, its condition, photos, the work promised and the price quoted, and it moves through the bench, the trade shop and the pickup counter where everyone can see it.
What should a jewelry repair envelope include?
A number, the customer's name and phone, a description of the piece with metal and stones, the watch brand and serial if it is a watch, the condition at intake, the work requested, a quoted price, a deposit note and a promised date. BenchTag has a field for each and adds photos.
Does it work for watch repair shops?
Yes. Watches have their own fields for brand, model and serial number, and the trade shop list can hold watchmakers and overhaul specialists with how long they usually take.
How do I track jewelry repairs sent to a trade shop?
Open the envelope and record the send-out: the trade shop, the date sent, the work asked for and the date it is due back. The envelope shows as sent out until you mark it returned, and the owner's dashboard lists every send-out that is overdue.
How do customers see where their piece is?
Each envelope has a private link. Copy it and text it from your phone. The page shows the type of piece, where it stands, the promised date and your shop's phone number, and nothing else, with no login.
Do we have to replace our jewelry POS?
No. BenchTag only handles repairs. Keep your point of sale for inventory and sales and use BenchTag for the envelopes, the bench and the out-to-trade log.
Is there a free trial?
Yes, 14 days, with no card needed to start. After that you choose a plan; until you do, your records stay readable but you can't add or change them.
Updated October 9, 2026
Plans
What each plan holds
Every plan keeps envelopes, photos, the out-to-trade log and the customer status link. The 14-day trial needs no card, and paying yearly gets you two months free.
Solo Bench $19 a month, $190 a year | Shop $49 a month, $490 a year | Multi-Store $99 a month, $990 a year | |
|---|---|---|---|
| Stores | 1 | 1 | 5 |
| Logins | The owner | Up to 10 | Up to 40 |
| Open envelopes | 150 | unlimited | unlimited |
| Counter and bench logins | No | Yes | Yes |
| Store manager logins | No | No | Yes |
| Choose Solo Bench | Choose Shop | Choose Multi-Store |